Responsible Gaming
at cb9

1. Our Commitment to Safe Play

cb9 operates with a clear and unwavering commitment to responsible gaming. This commitment manifests in three core areas: prevention, detection, and intervention. Prevention means ensuring that every player has access to robust self-management tools before problems arise. Detection means using behavioural monitoring to identify early signs of problem gambling across our player base. Intervention means providing prompt, compassionate, and effective support to any player who needs it.

We understand that gambling in Bangladesh carries cultural weight, and that social stigma sometimes prevents players from seeking help. cb9 wants to be explicit: there is absolutely no shame in recognising that gambling has become a problem, and there is no consequence to your account standing for reaching out to us for support. Our responsible gaming team treats all enquiries with strict confidentiality and genuine care.

cb9 also strictly prohibits underage gambling, the use of gambling as a means to resolve financial debt, and gambling while under the influence of alcohol or other substances that impair judgment. These are not just policy positions — they reflect our sincere belief that gambling should only ever be a form of leisure for responsible adults who can afford to play.

2. 18+ Age Restriction Policy

cb9 operates strictly as an 18+ platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any form of gambling on the cb9 platform. This policy applies to all players in Bangladesh and any other jurisdiction in which cb9 operates.

Age Verification Process

All cb9 players are required to complete age and identity verification as part of our Know Your Customer (KYC) process before being permitted to make a withdrawal. Players may be asked to provide one or more of the following:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport (biographical data page).
• Driving licence issued by BRTA (Bangladesh Road Transport Authority).
• Birth certificate for supplementary age confirmation where required.

Any account found to belong to a player under 18 will be closed immediately and any funds held in the account will be handled in accordance with applicable legal requirements. cb9 will not return deposits made by underage players to the depositing payment method where there is reason to believe the account was opened fraudulently.

Protecting Minors in the Household

If you share a computer, tablet, or mobile phone with young family members, we strongly recommend the following precautions to prevent accidental access to the cb9 platform:

• Always log out of your cb9 account when you have finished playing, rather than simply closing the browser tab.
• Do not save your cb9 username or password in a shared browser's password manager.
• Consider installing parental control software on shared devices. Reputable options include Google Family Link, Apple Screen Time, and Net Nanny.
• Keep any financial information linked to your cb9 account (bKash PIN, bank credentials) strictly private.

3. Player Protection Tools

cb9 provides a suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, effective, and available at any time. You do not need to speak to customer support to activate most of these features — although our team is always available to assist if you prefer.

How Deposit Limits Work

When you set a deposit limit on your cb9 account, the system enforces it immediately. If you set a daily deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 within any rolling 24-hour period, regardless of the payment method used (bKash, Nagad, Rocket, bank transfer, or any other method). Reducing a limit takes effect instantly. Increasing a limit is subject to a mandatory 24-hour reflection period before the new higher limit becomes active — this cooling-off window is intentional and cannot be bypassed.

How Time-Out Works

A time-out (also called a cool-off period) is a short-term break from gambling. During a time-out, your cb9 account is suspended from all gameplay, deposits, and withdrawals. Any promotional emails or bonus notifications are also paused for the duration. You can request a time-out directly from your account settings for periods of 24 hours, 7 days, 30 days, or up to 6 weeks. A time-out cannot be cancelled before it expires — this is a deliberate design choice to ensure the tool is effective.

4. Warning Signs of Problem Gambling

Problem gambling does not always look the same in every person, and it rarely develops overnight. It typically progresses gradually, and many people in its early stages are not aware that their gambling habits have become harmful. The following warning signs are commonly associated with problem gambling. If you recognise several of these patterns in yourself or someone you know, it may be time to seek support.

5. Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gambling screening tools. Answer each question honestly and privately. If you answer "Yes" to three or more of these questions, we strongly encourage you to use one of cb9's player protection tools or to contact our responsible gaming support team for a confidential conversation.

6. Self-Exclusion & Account Closure

Self-exclusion is the most comprehensive player protection tool available on cb9. When you self-exclude, your account is fully suspended — you will not be able to log in, deposit, withdraw, or play for the entire duration of your chosen exclusion period. All marketing communications are stopped immediately. This tool is designed for players who recognise that they need a significant break from gambling.

Available Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent exclusion (account closed indefinitely)

How to Request Self-Exclusion

7. Support & Help Resources

If you believe that gambling is negatively affecting your life or the life of someone close to you, professional support is available. cb9 encourages all players experiencing difficulties to reach out to qualified counselling services and support organisations. Speaking to a professional is a positive and courageous step, and it can make a significant difference.

General Guidance for Seeking Help

While Bangladesh does not currently have a dedicated national gambling helpline, the following steps are recommended for players who feel gambling has become problematic:

• Speak to a trusted family member, friend, or religious adviser about your concerns — social support is one of the most effective factors in recovery.
• Consult a licensed mental health professional or psychologist. Cognitive-behavioural therapy (CBT) has strong evidence for treating problem gambling behaviours.
• Contact the Kaan Pete Roi (কান পেতে রই) helpline, Bangladesh's emotional support and crisis telephone service, for confidential listening and guidance: the service is operated by trained volunteers.
• Reach out to the National Mental Health Helpline operated by the Ministry of Health and Family Welfare in Bangladesh for referrals to appropriate mental health services in your area.
• Contact your bank or mobile financial service provider (bKash, Nagad, Rocket) to discuss whether spending limits or transaction restrictions can be placed on your account as an additional financial safeguard.

Advice for Friends and Family

If you are concerned about a family member's or friend's gambling behaviour, approach the subject with empathy and without blame. Many people dealing with problem gambling feel intense shame and are reluctant to acknowledge the issue. Some practical steps:

• Choose a calm moment and a private setting to raise your concerns — avoid confronting someone immediately after a gambling session.
• Focus on specific behaviours and their impact rather than making general judgments about the person's character.
• Offer to accompany the person to seek professional help and make clear that your support is unconditional.
• Do not lend money to a person you believe has a gambling problem, even if repayment is promised — this can inadvertently enable continued gambling .
• Take care of your own mental health as well — supporting someone with a gambling problem can be emotionally demanding, and you may benefit from speaking to a counsellor yourself.

8. Contact cb9 for Responsible Gaming Help

The cb9 responsible gaming team is available to help with any concern related to safe play, account limits, self-exclusion, or problem gambling support. All enquiries are treated with complete confidentiality and without any negative impact on your account standing. We are committed to responding to every responsible gaming request promptly and compassionately.

Tips for a Safer Gaming Experience

• Always set a personal budget before you start playing, and commit to stopping when that budget is reached — regardless of whether you are winning or losing.
• Treat any winnings as a bonus, not as income. Never count on gambling to pay bills, cover debts, or supplement your regular earnings.
• Take regular breaks during your play sessions. Step away from the screen, stretch, and reset your perspective before continuing.
• Avoid gambling when you are emotionally distressed, tired, or under the influence of alcohol or any other substance that impairs clear thinking.
• Keep track of how much time and money you spend on gambling each month. Reviewing this data honestly is one of the simplest and most effective self-monitoring habits you can develop.
• Activate the reality check reminder in your cb9 account settings so you receive on-screen prompts showing your session duration and cumulative spend at regular intervals.
• If you are ever in doubt about whether your gambling is under control, use the self-assessment questionnaire above — and do not hesitate to contact our team.